Join us as we bring together industry experts, revenue managers and hoteliers to discuss the latest strategy and innovations.


Travel professionals can look forward to learning more about:

  • Revenue Management Strategies in Asia

  • Driving Direct Bookings

  • Leveraging on Data

  • Implementing technology and benefiting from it

  • Optimizing cost and more...


09:10 AM - 09:20 AM

Opening address

09:20 AM - 09:40 AM

Keynote: Shaken not stirred (Part 1)

How are Asia Pacific markets being shaken up by the shifting dynamics of the travel landscape? Stories of hotel performance in the region.

Fenady Uriarte, Business Development Manager, South East Asia, STR

09:40 AM - 10:30 AM

Opening Keynote Panel: The missing cash: Improving direct revenue to increase GOP

Our clients are like us, living in this era of technological advancement that is electronics-filled, increasingly online and socially connected. Millennials and the next generation to come are in positions of influence at home or in the marketplace, making hotel room bookings on the go. It is not a role just for e-commence but as hoteliers, what actions do we need to take hold of to encourage direct booking through proper management of brand and distribution channels. 

  • What technology can we not ignore?

  • How to enhance guest experience and leverage that through social media?

  • The future of hotel distribution 



  • Suneet Kumar, Vice President Revenue Performance and Distribution, Pan Pacific Hotels Group

  • Josephine Lim, Managing Director, South East Asia, Preferred Hotels & Resorts

  • Sandeep Gambhir, Area Director of Revenue, Accor

  • Brett Henry, President Director, MG Group


  • Bernard Kee, Regional Manager, Southeast Asia, STR

10:30 AM - 11:00 AM

Morning refreshments & Networking

11:00 AM - 11: 40 AM

Panel: Food for thought, food for money: How to grow F&B revenue

  • Innovative ideas to grow hotel’s F&B revenue

  • How to transform hotel spaces into F&B spaces?

  • Meal times, refreshments, seating layout: How to create more up-sell opportunities?

  • What can hotel learn from other industries?



  • Philipp Blaser, Vice President of Food and Beverage, Asia Pacific, Four Seasons Hotels and Resorts

  • Blake Walker, Director, Food & Beverage, JW Marriott

  • Emmanuel Benardos, General Manager, Food & Beverage, Fairmont Singapore & Swissôtel The Stamford

  • Tejveer Singh Bedi, Group Revenue Director, Park Hotel Group


  • Wimintra Raj, Editor in Chief, 

11:40 AM - 12:20 AM

Panel: Digital disruption is here to stay and how to maintain a profitable operating margin

  • Social media disruptions & shifts in guests’ behaviours

  • How have technology and fragmentation changed our industry and how have hotels dealt with it? Who’s doing it right?

  • How to optimise revenue without having to install yet another system? Is it even possible to begin with?



  • Chatchai Pongprapat, Assistant Vice President – Revenue Management, Dusit International

  • Rotsen Quispe, Vice President, Product Marketing & Growth, OYO Hotels & Homes

  • Kiran Girija, Digital Marketing and Distribution Specialist – Hospitality

  • Daniel Mourad, General Manager, APAC, Triptease


  • Brett Henry, President Director, MG Group

12:20 PM - 01:30 PM

Lunch & Networking

01:30 PM - 01:50 PM

Keynote: Shaken not stirred (Part 2)

How are Asia Pacific markets being shaken up by the shifting dynamics of the travel landscape? Stories of hotel performance in the region.

Fenady Uriarte, Business Development Manager, South East Asia, STR


01:50 PM - 02:50 PM

Panel: Coopetition: Direct booking & working with OTAs

  • Millennials like OTAs -- but so do other demographics

  • How to work with OTAs (so that it works for you)?

  • New business opportunities from OTAs

  • Direct booking and what are the major success drivers?

  • What are the new distribution channels to make hotels more competitive?



  • Ludovic Cacciapaglia, Assistant Vice President Global Distribution, Shangri-La Hotels and Resorts

  • Grant Colquhoun, Senior Director, Sales, Hotels, TripAdvisor

  • Laura-Marie Arens, Head of Travel Vertical Search APAC, Google

  • John Safenson, VP of Market Management – Accommodation, Traveloka

  • Oral Yigitkus, CEO, BookLogic


  • Dr. Detlev Remy, Associate Professor, Singapore Institute of Technology


02:50 PM - 03:10 PM

Benefits of revenue management system – Driving value across the total hotel organization

Revenue systems are often seen as the remit of revenue practitioners exclusively. However, the benefits and insights can be utilized across the total hotel. In this session, let’s discover how different teams can utilize the business intelligence to drive operational efficiencies, RGI, profit performance, and ultimately to increase asset value.


Rachel Grier, Area Vice President, APAC, IDeaS Revenue Solutions

03:10 PM - 03:30 PM

How do we see the future of technology in the hotel?

  • How to improve guest satisfaction and hotel revenue buy hotel technology

  • Technology is moving to faster to adjust to hotel

  • We do not watch linear TV now

  • Blockchain loyalty

  • Cryptocurrencies payment in hotels

  • Mobile petrol station in Dubai

Erlend Strømnes, Vice President Global Sales iLumio, Ailleron

03:30 PM - 03:50 PM

Closing Keynote: Dynamic pricing in a digitalized world

Adrian Wylenzek, Senior Consultant, Simon-Kucher & Partners

03:50 PM - 04:00 PM

Closing remarks

04:00 PM - 05:00 PM

Afternoon refreshments & See you in 2020!

Interested in speaking at our conference? Email us at

Contact Us

Messe Berlin (Singapore) Pte Ltd


10 Anson Road,

#23-08 International Plaza,

Singapore 079903

  • HRDS
Co-located with:
Organised by: 

Tel: +65 6635 1188

Fax: +65 6635 1189

General Enquiries:

Sponsorship Enquiries:

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